Emirates Palace chooses ALE to enhance guest experience
[Enterprise Channels MEA] : Emirates Palace has implemented a mobile services tool to provide guests a new comprehensive personalized mobile experience. The solution, offered by ALE connects guests with hotel services via their own smartphone device for an enhanced guest experience.
The Alcatel-Lucent Enterprise Mobile Guest Softphone solution enables guests to leverage BYOD and connect 24/7 to enable a better way to interact with the hotel facilities, as well access free in-hotel voice communications via the hotel’s wireless network. Guests’ devices automatically become part of the hotel telephony system and are associated with respective rooms with a simple QR code scan. This allows guests to make outside calls at hotel standard rates, rather than more expensive roaming services. Additionally, the mobile concierge application makes it easy for guests to add popular extensions of the hotel that can enhance both their guest experience and support new revenue streams for the hotel.
Xavier Mongin, Regional Director, Hospitality, Middle East and SE Africa, ALE said, “Hotels nowadays need to keep abreast with the latest technologies in order to attract travellers. The opportunity to showcase our vision in continuously adopting new technologies to meet the growing needs of the market is valuable to us.”
Mehmet Akdeniz, Director of IT and AV at Emirates Palace said, “As part of the hotel’s mobility and innovation strategy, we were looking for a unique service that would offer our guests an enhanced experience unmatched by any other hotel.”